Shipping policy

At Dwexcavator, we are fully committed to ensuring the safe, efficient, and timely delivery of our machinery products. Here's what you can expect from our shipping policy:

Order Processing: Once an order is confirmed, it will be processed within 5-7 business days.

Shipping Time: The delivery timeframe may vary depending on the destination and the type of machinery ordered. We will provide an estimated delivery date once the order is shipped.

Shipping Method: We primarily use ocean freight shipping for our machinery due to their size and weight.

Shipping Cost: Shipping costs are calculated based on the weight, size, and destination of the order. We strive to provide the most cost-effective shipping options for our customers.

Customs & Import Taxes: Customers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.

Delivery Inspection: Upon delivery, customers are advised to inspect the machinery for any damages that may have occurred during transit.

Returns & Refunds: If there is a problem with your order or if the machinery received is not as described, please contact us immediately to discuss return and refund options.

Please note that our shipping policy is subject to change without notice. For any further queries, please feel free to contact our customer service team.